Amazon eGift Card – Christmas Doghouse Dreams (Animated) [American Greetings]

Pet Beds & Houses gkulm1775 6 Views 3 Comments
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  1. 4,548 of 4,826 people found the following review helpful
    1.0 out of 5 stars Amazon should do more in a fraudulent case, June 13, 2015
    By 
    ML (TX United States) -
    Verified Purchase(What's this?)
    I think I am just wasting time writing this, but this must have happened to someone else. Something is definitely not right here.
    I have had so many good experiences with eGift cards until this one. I bought 4 email gift cards in 1 order and they were all sent correctly to 4 recipients' emails. Two of them were redeemed within a day and I got notified via email as such. After almost 3 months, I was browsing my other orders and saw the other two were redeemed by an email address that I didn't recognize. I sent an inquiry to Amazon.com. After 10 emails, 1 phone call and 1 chat 4 weeks later, amazon.com asked me to file a claim through my credit card company that paid for the gift cards.
    My initial inquiries via emails were quite frustrating as each email was responded by different support person who obviously didn't read previous emails. After two days of these emails, I called amazon.com. The support person was helpful and told me name of the amazon customer who redeemed the two gift cards. Since I didn't know the amazon customer who redeemed the gift cards and I never resent those gift cards to an email address different from the intended recipients, it was clear that the two gift cards were fraudulently sent and redeemed. They were going to investigate this case, so I thought. After 2 weeks of not hearing back from amazon.com, I followed up with the most recent email from 2 weeks prior. They came back with they will contact me when they finish their investigation. I didn't hear back from them for another 2 weeks, so I sent another followup email. This time, they came back with you need to go through your credit card company to file a claim. It was clear I wasted weeks corresponding with amazon.com thinking they are doing something, but it is clear now all they are doing is dragging this out to frustrate their customers. Just because I feel I need to do the right thing, I filed a claim with my credit card company today and I am posting this review.
    So, why didn't I get an email when those two gift cards were resent to another email? Why didn't I get an email when those two gift cards were redeemed? Did I say that neither me nor my original recipients know the customer name who redeemed those two gift cards nor the email in which the gift cards were resent? How did those two gift cards get resent to an email address without my credit card number being re-entered, or was my credit card number re-entered? Amazon.com knows the customer who redeemed the two gift cards. Did they ask that customer how she got the gift cards? None of that seems to matter as they just came back after all the emails, phone call and chat, you need to file a claim via your credit card company.
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    ML2017-08-01 15:19 Reply
  2. 2,784 of 2,991 people found the following review helpful
    1.0 out of 5 stars Not as reliable as you might think..., October 12, 2015
    By 
    tanvi (Tampa FL) -
    Verified Purchase(What's this?)
    I have sent and received 1000s in amazon gift cards over the years. So it hurts me to write this review but I want to make sure people are aware of how little responsibility Amazon takes to make sure a gift sent through them reaches your loved ones. I sent a 100$ gift card to a friend in April. When she went to use it, she was told the claim code was not valid. She let me know and I called Amazon. I was told that the claim code was used by someone else (they could tell it was a different person)...they sent the same claim code on two different gift cards, so clearly their fault. The rep said she would let the gift card department know. But next morning I get this email from a customer service rep in India..

    "
    I've researched your Amazon.com Gift Card order and found that it may have been used by "Susan Pebley" someone other than the intended recipient. I'm not able to resend the gift card or refund the order.

    To receive a refund, please contact the bank that issued the credit card used to purchase the gift card and dispute the charge. The bank will send paperwork for you to sign to verify any unauthorized charge. Your bank will then pass the appropriate paperwork on to us.

    I hope you understand my limitations and help us to serve you better.We hope to see you again soon.

    We'd appreciate your feedback. Please use the links below to tell us about your experience today."

    One they dont want to fix something that should be easy to fix...."just reissue a gift card", they want me to spend more time trying to get back what should be there in the first place . The credit card company cant do anything unless you find out about it in their 90 day limit. That doesnt usually happen as most gift card recepients dont use it right away. They might not even feel close enough to the giver to let them know it didnt work...just imagine how many gifts dont reach the recipient.

    very disappointed by Amazon. I will be looking for a different more reliable company to send my gifts with.

    Felt this was important to bring to people's attention with the coming holiday season. Please don't waste your money sending an Amazon gift card. Just send your loved ones cash instead.
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    tanvi2017-08-01 15:40 Reply
  3. 3,778 of 4,134 people found the following review helpful
    1.0 out of 5 stars How Could This Happen??, October 25, 2016
    By 
    Dar H (FL) -
    Verified Purchase(What's this?)
    The card was just wonderful and such an easy experience to purchase and send to a loved one. However, something happened that I never would have foreseen: My son, the recipient, called me when he said he tried to use it for a purchase, and was told that someone had already used it! He contacted Amazon and told me that they would send me a refund so I could then order him another card. To date, I have NOT heard from Amazon regarding this absolutely unusual and unbelievable experience. Certainly Amazon should be able to tell 'who' used this particular gift....and I should have received my refund by now. Please advise. I want to continue to purchase e-cards from Amazon and have every confidence that this will never happen again. Thank you.
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    Dar H2017-08-01 16:31 Reply